Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, free of pet hair and odors, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at echo@echoapproved.com. If your return is accepted, we'll provide return instructions, including where to send your item. Items returned to us without first requesting and receiving return authorization will not be accepted.

You can always contact us with return questions at echo@echoapproved.com.

Damages and Issues

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on items that have been worn, used, washed, altered, damaged after delivery, or returned with pet hair or odors.

Custom, personalized, or made-to-order products are not eligible for return unless they arrive defective or damaged.

Sale items marked final sale and gift cards are not eligible for return.

If you have questions about whether your item is eligible for return, contact us at echo@echoapproved.com before sending anything back.

Exchanges

If you need a different size, contact us at echo@echoapproved.com within 14 days of delivery.

The fastest way to receive a different item is to return the original item after your return is approved and place a separate order for the replacement item.

Returned merchandise must meet the eligibility requirements listed above.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at echo@echoapproved.com.

Sit. Stay. Roll. LLC
Good Dogs. Stronger Humans.