Shipping policy

Shipping Policy

Thank you for shopping with Sit. Stay. Roll. LLC. We want to make getting your dog's gear as easy as possible.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on the product, order volume, and whether an item is in stock, made to order, personalized, or part of a pre-order.

Estimated processing information will be provided on the applicable product page whenever special processing times apply.

You will receive a confirmation email after your order is placed and a shipping confirmation with tracking information when your order ships.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary based on your order, destination, package size, weight, and selected shipping method.

Delivery Times

Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery times are estimates and are not guaranteed. Sit. Stay. Roll. LLC is not responsible for carrier delays, weather disruptions, customs processing, or other circumstances outside our reasonable control.

Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at echo@echoapproved.com.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Lost, Missing, or Damaged Packages

If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, contact us at echo@echoapproved.com so we can review the situation and help determine the appropriate next steps.

Please include your order number and any relevant photographs when reporting a damaged shipment.

International Shipping

International shipping availability, rates, duties, taxes, and import requirements may vary by destination.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Pre-Orders and Special Releases

Products offered as pre-orders, limited releases, personalized items, or made-to-order products may have different processing and shipping timelines.

Any applicable estimated timeframe will be disclosed on the product page before purchase.

Questions

For questions regarding shipping or an existing order, contact:

echo@echoapproved.com

Sit. Stay. Roll. LLC
Good Dogs. Stronger Humans.